The Vonage site will open in a new window and begin running the troubleshooting test. In the Video, Audio, and Network Test section, click Run Test. Brazen Support needs these test results to identify and troubleshoot the issue with your live video.Ĭlick the Video Settings icon in the video control panel to open the Video Settings popup window. If you have problems with your audio or video, you can quickly access the necessary tests to check your hardware and software as well as your network connection. You must enable your camera and microphone settings before selecting your camera and microphone. See below for instructions on how to save your results. Be sure to save the results to send to Brazen Support for any additional troubleshooting needs. Use the Video, Audio, and Network Test section to access connection tests. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera and/or microphone. Video Settings allow you to check your audio and video settings on demand within a live video. In the dropdown menu, select Allow to allow Safari to access the camera or microphone.You will see a list of websites with existing camera or microphone permissions. Or, press the Apple and comma keys on your keyboard to open the Preferences window. In Safari, click Safari, then click Preferences.Safari Check your camera & microphone permissions in Safari Select the checkbox next to Firefox to enable camera or microphone permissions.In the Status dropdown menu, select Allow.Ĭheck your Firefox camera & microphone permissions in your system preferences.Locate Camera or Microphone, then click Settings.Scroll down to the Permissions section.Select the checkbox next to Google Chrome to enable camera or microphone permissions.įirefox Check your camera & microphone permissions in FirefoxĪt the top right of your browser, click the hamburger menu, then click Settings.Then, click the Lock icon to make changes.On your Mac, click the Apple icon and open System Preferences.Select Allow in the Camera or Microphone dropdown menu.Ĭheck your Google Chrome camera & microphone permissions in your system preferences To allow a site you have already blocked, click the site's name to open the options.Check that is not blocked from using your camera or microphone.Ensure Default Behavior is set to Sites can ask to use your camera/Sites can ask to use your microphone.Use the dropdown menu to select your default camera or microphone.Then, click Camera or Microphone and review your settings.
Click Privacy and Security, then click Site Settings.At the top right of your browser, click the kebab menu, then click Settings.
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